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Laptopa in conjunction with ESET can help you protect your PC and personal information. Follow these helpful suggestions:

Use Proactive Threat Protection

Traditional antivirus products rely heavily on virus signatures to detect viruses. Advanced technologies, like ThreatSense™ Heuristics, provide more proactive detection by analysing application behavior in real-time. By executing code in an emulated environment, modern protection software can prevent damage and contain the threat before it’s too late. Waiting for signatures from an antivirus vendor creates a window of vulnerability. Evaluate your vendor’s technology and performance on industry tests and choose one that offers advanced heuristics.



Safe Practices

If you receive an attachment in email, verify (call or email) that the person who sent it intended to send it. Some viruses make the email look like it came from your friend, when it actually was sent from somebody else’s computer. If the email did not come from someone you know then delete it.

You will never get millions of dollars, or even hundreds of dollars for helping someone by providing your bank account to store their money. You will always lose money trying to make money this way because it is always a scam that requires you to pay more money than you will have already received. These scams only work against you.

Your bank, eBay, paypal, your stock broker, etc. will not send an unsolicited email telling you that you need to provide your account number, PIN, or password in email or at their web site. Even if the email or web page says there is a problem with your account it is a hoax. If you find something like this that is not a hoax, the vendor does not understand security well enough to safely do Business with.

Microsoft is not going to send you a patch in email. If you get one from Microsoft call their free virus support line at 1-866-PCSAFETY or “0870 60 10 100″ to report a fraud or an employee who is not following the rules. After that, delete the email.

No company should send you programs in email unless you have talked to them specifically about what they are sending and you are on a support call or web support session while you receive the email with the program.

If a charity asks for your support, make sure it is very well known, such as Red Cross, United Way, etc. Check with www.give.org (BBB Wise Giving Alliance).
Stay Patched

Make sure you have the most current patches that address security holes in your computer’s operating system and applications. As software vendors discover vulnerabilities in their applications, they make fixes available in the form of patches or service packs.

If you use Microsoft® Windows™, subscribe to the Microsoft Windows Update Service. From the Start programs menue, open the Control Panel and select System Properties. Click on the “Automatic Updates” tab and make sure that automatic updates is enabled. Consider installing the Windows XP Service Pack 2, which will keep Internet Explorer patched. Note, that even the Mozilla’s FireFox web browser has security patches available (you’ll notice the green up arrow in the upper right corner of the toolbar). Check with your other software vendors for patches and updates.

 

We are delighted to introduce our remote assistance service. It gives you the opportunity to receive one2one technical support without the presence of a technician at your premises. The service is 100% secure and controlled by the customer.

Who can use the remote assistance service?

Virtually any person, using Windows based computer, which is connected to the Internet.

What are the advantages?

* You do not have to leave the comfort of your seat while the computer repair is performed.

* Advanced booking is NOT necessary – the computer repair service is delivered within 30 minutes of receiving your call on 02070471917.

* We know that you work till late – and so do we! Remote assistance is available on bank holidays and after office hours!

* No waiting time for a computer repair technician to come over.

* The price you pay is lower than the price of a regular onsite visit.

* Payments are processed through our website payment system and secured by PayPal. We accept all major credit and debit cards.

How does it work and is it safe?

We use 100% secure remote assistance software. After you call us, the support technician will give you an internet address, which you type in Internet Explorer and start our remote assistance client program. No software is being installed on your computer – the client program runs directly from our server. Then we give you a 5 digit code, which you enter in the dialog window. The control panel that will appear on your right is your insurance against unauthorised entry – you can end the session at any point by just pressing a button. In this manner you are in full control of the operation during the entire remote assistance session. A new session cannot be started without you starting the client program and entering the code, provided by us. After ending a session, there will be no sign of our presence left on your computer.

What can you fix remotely?**

Basically, 80% of the software problems can be resolved remotely:

* Installation of newly purchased software
* Post-installation troubleshooting and configuration
* System cleanup and optimization
* E-mail troubleshooting and configuration
* Firewall configuration
* Security permissions – local and network
* Diagnostics, and in some cases – virus removal and spyware removal
* Help with various office application
* Dealing with corrupt software installations
* Backup configuration and performance
* One2one computer literacy tuition

**Please note: Internet connectivity problems, as well as router/ADSL modem troubleshooting or any sort of hardware problems CANNOT be resolved remotely. For those cases, call 02070471917 to book an onsite visit.

Pricing

                           Connection charge
                       Price per minute
                                   £25.00                                £0.95
*** Connection charge is applied only once per 24 hour period.

Click here to start a remote assistance session

 
Welcome to the Frequently Asked Questions page!


Q: Do you replace laptop screens?
A: Yes, we supply and fit screens for all makes and model laptop and netbook computers.

Q: Do you repair broken/missing keyboard keys?
A: We do not repair single keys, but we can replace the whole keyboard.

Q: Do you repair laptop hinges?
A: No.

Q: The power jack/socket on my laptop is loose; the computer often shuts down without warning. Can you help?
A: Yes, you can drop off the laptop to us, or you can arrange collection - we will replace the faulty part and issue 3 months warranty on parts and labour.

Q: Can you replace a broken power socket onsite?
A: No, we have to take the laptop to our workshop.

Q: Do you charge for collection and delivery?
A: Some London areas are elegible for free collection services, but for most areas a collection/delivery fee applies.

Q: How long does it take to repair a broken power socket?
A: The usual turnaround time is 2-4 working days, depending on how busy we are.

Q: How long does it normally take to send an engineer to visit us?
A: The average response time for sending an engineer onsite is 2 to 4 hours after a booking is made.

Q: Do you have a call-out charge?
A: No

Q: I work till late, can you send an engineer to visit us after working hours or during the weekend?
A: Yes, an after hours/Sunday visit could be arranged if you book the appointment in advance.

Q: I would like to upgrade the memory on my laptop. Can you do this onsite?
A: Yes. We will need you to provide the exact make and model of the laptop, in order to determine the type of parts needed.

Q: Do you deal only with laptops?
A: We repair all type of laptop and PC’s.

Q: Do you do Apple Mac’s?
A: Yes.

Q: Do you deal with networking?
A: Yes, we do both wired and wireless networking.

Q: I’ve recently bought a wireless enabled laptop, but I don’t have an access point to connect it to, and I haven’t really used it with my home internet connection yet. Can you help me out?
A: Yes, give us a ring on 02070471917 and we’ll discuss all the options for setting up a wireless network in your home or office.

Q: My computer does not boot up. After I start it, I can see the Windows logo, and
all of a sudden it crashes and restarts itself. Can you repair it and will I lose my
data? How long will it take?
A: Yes, we will be able to help. We will reinstall your operating system and
preserve your data. The usual turnaround time for this service is 24 hours.

Q: My old computer totally died. It is too old to repair and I’ve decided to buy a
new one, but I have a lot of personal data on it, like photos and important
documents. Can you transfer my files to the new machine and how long will it
take?
A: Yes, transferring files and settings is a standard operation which /in most cases/
could be performed onsite. Depending on the amount of data you wish to retrieve,
it can take 2 to 5 hours.

Q: Do you perform a backup before repairing a computer?
A: Yes, our first priority is to backup the client’s data onto a safe, virus-free computer.

Q: What do you do with the data after the PC/laptop is repaired and handed to its owner?
A: We keep the saved data for 24 hours, so we leave enough time for the customer to make sure that they have all their files back; after the 24 hour period is over, we destroy the backup folder.
 
Network security
 

Are you concerned that your child is spending more and more time browsing the Internet and chatting on Facebook or other social networking websites, instead of preparing it's homework and spending time with the family? Do you wish that you could be able to restrict the time your kids spend online? Have you ever thought of finding out who does your child chat to and is it not going to get into some kind of trouble?

There is a way of clearing all those questions out of your head - by installing a parental control application on your child's computer, the family PC, or any other laptop and netbook around the house.

More parents are realizing that the Internet is not just fun and games, and that behind the friendly chatroom nicknames sometimes there are people, pretending to be someone else.

What can you do?

Well, you can just take no action and hope that you child will be clever and lucky enough not to get into trouble. Or you can call us on 02070471917 and discuss the various options you have to restrict and/or observe your child's activities online.

Option 1 - Hidden surveillance: Key logger

Option 2 - What's on screen: Screenshots

Option 3 - Internet 4 to 6pm: Time schedule

Advice is free, call us today.