Unlimited remote support service from £50 a month

Computer Weekly Editor's Blog

The latest news in the IT industry and what's happening at Computer Weekly.

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Tuesday, 01 November 2011 00:00

remote_support_service We are pleased to inform you that from 01 November 2011 Laptopa Ltd. is announcing the start of a new monthly remote support subscription service for businesses and individuals.

Main advantages include:

- The service is delivered regardless of the weather conditions

- Avoiding transport and parking charges

- Avoiding tube service disruptions, road closures and strikes.

What are the benefits?

- No delay or disruption of your work - we can login and repair your computer at any time convenient for you - when you are at lunch, at a meeting or even after you have left the office - just
- Quicker response time, no more waiting for an engineer to arrive
- You will be entitled to a fixed price and you won't pay a penny over the price of the subscription for remote support
- No ties – you can cancel you direct debit the minute you decide that you do not need the remote assistance service; there is no lengthy contract.
- The service can be used with Windows, Mac OS and Linux operating systems.
- Truly unlimited usage

What can be fixed remotely?

Almost anything - as long as you are connected to the interned and you are able to access web pages, we will be able to login and resolve email client problems, network security problems, issues with corrupt files and directories, and even perform data recovery operations and cleaning up some virus infections. Here is a list of most of the operations that can be performed remotely:

- Installation of newly purchased software
- Post-installation troubleshooting and configuration
- System cleanup and optimization
- E-mail troubleshooting and configuration
- Firewall configuration
- Security permissions – local and network
- Diagnostics, and in some cases – virus removal and spyware removal
- Help with various office application
- Dealing with corrupt software installations
- Backup configuration

One FIXED monthly rate of £50 for truly UNLIMITED usage!

What cannot be fixed remotely?

Internet connectivity problems, as well as router/ADSL modem troubleshooting or any sort of hardware problems CANNOT be resolved remotely; For those cases, call 02070471917 to book an onsite visit.

How does it work?

We install a piece of software on your computer or server that grants our engineers remote access upon your request. Whenever you feel that you need someone to login to your computer to assist you, just email us a description of the problem and a time you'd like to have you machine serviced - we will respond with a confirmation message. It really is as simple as this.

How much does the remote subscription service cost?

The fixed price for unlimited remote support is £50.00 per month per computer. We have various introductory offers, please call us on 02084528900 and we will tailor an offer around your specific circumstances. A discount for a number of computers may apply.