Welcome to the Frequently Asked Questions page!

Q: Do you replace laptop screens?
A: We provide only Dell screens, but if you own a different make laptop and have purchased a screen from the manufacturer, we will replace it for you.

Q: Do you repair broken/missing keyboard keys?
A: We do not repair single keys, but we can replace the whole keyboard.

Q: Do you repair laptop hinges?
A: No.

Q: The power jack/socket on my laptop is loose; the computer often shuts down without warning. Can you help?
A: Yes, in such cases we collect the laptop and replace the faulty part. For this type of repair we issue 9 months warranty on parts and labour.

Q: Can you replace a broken power socket onsite?
A: No, we have to take the laptop to our workshop.

Q: Do you charge for collection and delivery?
A: No, collection and delivery are FREE OF CHARGE for all London areas.

Q: How long does it take to repair a broken power socket?
A: The usual turnaround time is 3-5 working days, depending on how busy we are.

Q: How long does it normally take to send an engineer to visit us?
A: The average response time for sending an engineer onsite is 2 to 4 hours after a booking is made.

Q: Do you have a call-out charge?
A: No

Q: I work till late, can you send an engineer to visit us after working hours or during the weekend?
A: Yes, an after hours/Sunday visit could be arranged if you book the appointment in advance.

Q: I would like to upgrade the memory on my laptop. Can you do this onsite?
A: Yes. We will need you to provide the exact make and model of the laptop, in order to determine the type of parts needed.

Q: Do you deal only with laptops?
A: We repair all type of laptop and PC’s. For more information on PC repairs, visit our dedicated website at: www.onsitepcfix.co.uk

Q: Do you do Apple Mac’s?
A: For Apple Mac repairs, visit our partners at www.orangehand.com

Q: Do you deal with networking?
A: Yes, we do both wired and wireless networking.

Q: I’ve recently bought a wireless enabled laptop, but I don’t have an access point to connect it to, and I haven’t really used it with my home internet connection yet. Can you help me out?
A: Yes, give us a ring and we’ll discuss all the options for setting up a wireless network in your home or office.

Q: My computer does not boot up. After I start it, I can see the Windows logo, and
all of a sudden it crashes and restarts itself. Can you repair it and will I lose my
data? How long will it take?
A: Yes, we will be able to help. We will reinstall your operating system and
preserve your data. The usual turnaround time for this service is 24 hours.


Q: My old computer totally died. It is too old to repair and I’ve decided to buy a
new one, but I have a lot of personal data on it, like photos and important
documents. Can you transfer my files to the new machine and how long will it
take?
A: Yes, transferring files and settings is a standard operation which /in most cases/
could be performed onsite. Depending on the amount of data you wish to retrieve,
it can take 2 to 5 hours.

Q: Do you perform a backup before repairing a computer?
A: Yes, our first priority is to backup the client’s data onto a safe, virus-free computer.

Q: What do you do with the data after the PC/laptop is repaired and handed to its owner?
A: We keep the saved data for 24 hours, so we leave enough time for the customer to make sure that they have all their files back; after the 24 hour period is over, we destroy the backup folder.